退款政策

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at support@monsclub.com.

If your return is accepted, we’ll send you return instructions, including how and where to send your package.

For returns due to quality-related issues, we will cover the return shipping cost.
For non-quality-related returns, the return shipping cost will be the responsibility of the customer.

Items sent back to us without first requesting a return will not be accepted.

Dolls & Blind Box Items (Important)

Due to the collectible nature of dolls and blind box products, opened doll packages are not eligible for returns or refunds.

If you wish to return a doll, please do not open the box. The item must remain unopened and in its original condition.

For any doll-related issues (such as defects, damage, or incorrect items), please record a clear unboxing video and contact our after-sales team at support@monsclub.com as soon as possible.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@monsclub.com.

Friendly Note

These policies are designed to protect product quality and collectible value while ensuring clear and reliable after-sales support. If you have any questions, feel free to contact us—we’re always here to help.