MONSCLUB Shipping Policy

Thank you for shopping with MONSCLUB.

This Shipping Policy explains how orders placed through our website are processed, shipped, tracked, and delivered.

Shipping Destinations

We currently offer shipping to selected addresses in:

• United States
• Japan

Shipping availability may vary depending on the destination, postal code, local delivery coverage, and product eligibility.

The shipping methods, estimated delivery times, and final shipping charges available for your order will be displayed at checkout.

Order Processing Time

Orders are processed Monday through Friday, excluding weekends and public holidays.

For in-stock and ready-to-ship products, the usual processing time is:

2–3 business days

Shipping time begins after the order has been processed and handed over to the shipping carrier.

Some MONSCLUB products are handmade, produced in small batches, available for pre-order, or restocked periodically. These products may require additional preparation time.

If a different processing time is shown on an individual product page, the processing time stated on that product page will apply.

If an order contains both ready-to-ship products and handmade, pre-order, or restocking products, the order may be shipped after all products are ready, unless separate shipment arrangements are made.

Shipping Methods and Rates

The following shipping options currently apply to eligible orders shipped to the United States and Japan:

Shipping Method	Order Value	Shipping Fee	Estimated Shipping Time
Standard Shipping	Under USD $59.00	USD $6.50	8–15 business days
Standard Shipping	USD $59.00 and above	Free	8–15 business days
Express Shipping	All eligible order values	USD $13.90	5–8 business days

The free-shipping threshold and shipping charges are calculated automatically at checkout. The checkout calculation is the final applicable shipping charge for the order.

When shopping in a currency other than USD, the applicable shipping amount may be displayed in the selected local currency at checkout.

Discounts, currency conversion, product eligibility, and destination restrictions may affect whether an order qualifies for free or express shipping.

Estimated Delivery Time

Total Estimated Delivery Time = Processing Time + Shipping Time

For example, an in-stock product shipped by Standard Shipping will normally require approximately 2–3 business days of processing plus 8–15 business days of shipping.

Delivery estimates are based on normal carrier operations and historical shipping data. They are provided for reference only and are not guaranteed delivery dates.

Delivery may take longer because of:

• Customs inspections or clearance procedures
• Public holidays or peak shopping periods
• Severe weather or natural events
• Local courier delays
• Remote-area delivery requirements
• Incorrect or incomplete address information
• Unexpected international logistics disruptions

Handmade and Pre-Order Products

Some MONSCLUB squishies are handmade, finished by hand, produced in small batches, or offered as pre-order products.

These products may require additional time for preparation, curing, decoration, quality checking, or restocking before shipment.

Any extended processing time will be stated on the relevant product page. Please review the product information carefully before placing your order.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible:

Email: support@monsclub.com

We cannot guarantee that an order can be changed or canceled after it has entered processing, been prepared for shipment, or been handed over to the shipping carrier.

Orders that have already been shipped cannot be canceled.

Tracking Your Order

Once your order has been shipped, a shipping confirmation email containing the tracking number will be sent to the email address provided at checkout.

Tracking information may take approximately 2–3 business days to appear in the carrier’s tracking system.

International tracking may not update continuously while a package is moving between facilities or countries. A temporary gap in tracking updates does not necessarily mean that the package has stopped moving.

If your tracking information has not updated for an extended period, please contact us at support@monsclub.com.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing complete and accurate shipping information at checkout, including:

• Recipient’s full name
• Street address
• House or building number
• Apartment, unit, suite, or room number, where applicable
• City, state, province, or prefecture
• Postal code
• Valid telephone number

Incorrect, incomplete, or insufficient address information may result in delivery delays, failed delivery attempts, additional charges, or the package being returned to the sender.

Please contact us immediately if you notice an error. We cannot guarantee that an address can be corrected after the order has been processed or shipped.

Unclaimed, Refused, or Returned Packages

MONSCLUB is not responsible for delivery failures caused by:

• Refusal by the recipient
• Failure to collect the package
• Repeated unsuccessful delivery attempts
• Incorrect or incomplete address information
• Missing apartment, unit, suite, or house number
• An invalid or unreachable telephone number
• Failure to respond to the local delivery carrier
• Failure to complete required customs procedures

If a package is returned for one of these reasons, additional shipping costs may apply before the order can be resent.

Original shipping fees are generally non-refundable when delivery failure is caused by incorrect customer information, refusal, or failure to collect the package.

Customs, Duties, and Taxes

Depending on the destination and checkout method, applicable taxes, customs duties, or import charges may be included in the displayed price or calculated during checkout.

If duties or taxes are included or collected at checkout, this will be shown before the order is completed.

If an import charge is not collected at checkout, the customer may be responsible for paying the amount requested by local customs authorities or the delivery carrier, unless otherwise required by applicable law.

Customs clearance may occasionally delay delivery. Customers may also be required to provide information or documentation to local customs authorities or the shipping carrier.

Separate Shipments

An order may be divided into multiple packages because of:

• Different product preparation times
• Handmade, pre-order, or restocking products
• Product availability
• Different fulfillment locations
• Package size or weight limitations
• Shipping carrier requirements

Each package may have a separate tracking number and delivery date.

Receiving only part of an order does not necessarily mean that an item is missing. Please review your shipping confirmation emails for additional tracking information.

Damaged, Defective, Incorrect, or Missing Products

Please inspect your order shortly after delivery.

If a product arrives damaged, defective, leaking, incorrect, or missing, please contact us within 30 days of delivery:

Email: support@monsclub.com

Please include:

• Your order number
• A clear description of the issue
• Clear photos or videos of the product
• Photos of the product packaging
• Photos of the outer shipping package and shipping label
• Photos of all products received if an item is missing

Please keep the original product packaging and shipping materials until the issue has been reviewed.

Our customer service team will review the information and provide an appropriate solution.

Delivery Confirmation

A package may occasionally be marked as delivered shortly before it is physically handed to the recipient.

If tracking shows “Delivered” but you cannot locate the package, please:

1. Check your mailbox, porch, reception area, parcel locker, or other safe delivery locations.
2. Ask household members, neighbors, building management, or reception staff.
3. Contact the local shipping carrier using the tracking number.
4. Allow up to 1–2 business days in case the package was scanned before final delivery.

If the package still cannot be located, contact us at support@monsclub.com so we can assist with the investigation.

Contact Us

For questions regarding order processing, shipping, tracking, or delivery, please contact:

Email: support@monsclub.com
Phone: +86 18667906970

We typically respond within 1–2 business days.

Business Address:
Room H 11, 1/F, Kaiser Estate Phase 2
No. 51 Man Yue Street, Hung Hom
Hong Kong

MONSCLUB is a Hong Kong-based business established in August 2025.