Contact Us

Have a question about your order, a specific product, or something you are looking for? Our customer service team is here to help.

Monsclub is a Hong Kong-based business established in August 2025. We take every inquiry seriously and aim to provide clear and helpful support before and after your purchase.

Get in Touch

Email: support@monsclub.com
We typically respond within 1–2 business days.

Phone: +86 18667906970

Business Address:
Room H 11, 1/F, Kaiser Estate Phase 2
No. 51 Man Yue Street, Hung Hom
Hong Kong

What We Can Help With

• Order status and tracking updates
• Questions about a specific product, material, size, or variant
• Shipping and delivery questions
• Address corrections before an order is shipped
• Damaged, defective, missing, or incorrect items
• Return or refund requests within the applicable return period
• Wholesale and bulk-order inquiries

When Contacting Us

To help us review your request more efficiently, please include your order number and the email address used to place the order.

For damaged, defective, missing, or incorrect products, please also provide clear photos or a video showing the product and its packaging.

Important Notice

Please make sure your shipping address and contact information are accurate before submitting your order. Once an order has been processed or shipped, we may not be able to modify or cancel it.

We look forward to assisting you.