Payment Information

Monsclub offers several secure payment options to make your checkout experience convenient and reliable.

All available payment methods will be displayed during checkout. The payment options available to you may vary depending on your country or region, selected currency, device, and payment provider.

Accepted Payment Methods

Depending on availability at checkout, we may accept:

• Visa
• Mastercard
• American Express
• Discover
• JCB
• Diners Club
• UnionPay
• Maestro and other supported debit cards
• PayPal
• Apple Pay
• Google Pay
• Shop Pay
• Other payment methods displayed at checkout

The presence of a payment logo on our website does not guarantee that the payment method will be available for every order. Please refer to the checkout page for the payment methods currently available for your order.

Payment Currency

Product prices are displayed in the currency selected through our country or region selector.

The final order currency and total amount will be clearly displayed before you complete your payment.

If your bank account or payment card uses a different currency, your bank or payment provider may apply its own exchange rate or foreign transaction fee. These charges are determined by your financial institution and are not collected by Monsclub.

When You Will Be Charged

Payment is generally authorized or charged when your order is successfully placed.

In some cases, your bank or payment provider may first show the payment as pending or temporarily authorized. The timing of the final charge depends on the payment method and your financial institution.

An order is not confirmed until the payment has been successfully processed and you receive an order confirmation.

Payment Security

Payments made through our website are processed through secure third-party payment providers.

Monsclub does not directly store your complete credit card or debit card details. Payment information is handled by the applicable payment provider according to its security and data-protection practices.

Additional verification may be required by your bank, card issuer, or payment provider. This may include a security code, one-time password, biometric confirmation, or other identity-verification method.

Payment Verification

To help prevent unauthorized transactions and protect customers, some orders may be subject to payment or identity verification.

We may contact you to confirm order information if the billing details, payment information, shipping information, or transaction activity requires additional review.

Orders may be delayed or canceled if payment cannot be verified or if the payment provider declines the transaction.

Payment Failed or Declined

If your payment is unsuccessful, please check that:

• Your card number and payment details are entered correctly
• Your billing address matches the information held by your bank
• Your card has not expired
• You have sufficient funds or available credit
• Your bank allows online and international transactions
• You have completed any required payment verification

You may also try another payment method or contact your bank or payment provider for further assistance.

Please do not repeatedly submit the same payment if your bank shows a pending authorization. Contact us first so we can check whether your order was successfully created.

Payment Confirmation

After a successful payment, an order confirmation will be sent to the email address provided during checkout.

Please review the confirmation carefully and contact us as soon as possible if any product, quantity, variant, shipping address, or contact information is incorrect.

Refunds

Approved refunds are returned to the original payment method used for the order.

Once a refund has been issued, your bank, card issuer, or payment provider may require additional time to process and display it in your account.

Payment Questions

For assistance with a payment or order, please contact us and include your order number, if available.

Email: support@monsclub.com
Phone: +86 18667906970

We typically respond within 1–2 business days.

Merchant Information

Merchant Name: Monsclub
Established: August 2025
Business Address:
Room H 11, 1/F, Kaiser Estate Phase 2
No. 51 Man Yue Street, Hung Hom
Hong Kong